Frequently Asked Questions

You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. You'll need to provide your delivery address. We only accept Cash on Delivery (COD), so you'll pay when your furniture is delivered.

Payment must be made in cash to our delivery person when your furniture arrives. Please have the exact amount ready for a smooth transaction.

You can modify or cancel your order within 2 hours of placing it by contacting our customer service. Once the order is processed or shipped, modifications may not be possible.

• Inside Dhaka: 1-2 business days
• Outside Dhaka: 2-5 business days

Delivery times may vary during peak seasons or due to unforeseen circumstances.

• Inside Dhaka: ৳60 - ৳200 (Free delivery on orders above ৳5,000)
• Outside Dhaka: ৳120 - ৳500 (Free delivery on orders above ৳8,000)

Yes, we offer professional assembly service for complex furniture items at an additional charge. Our skilled technicians will assemble your furniture at your location.

We use high-quality materials including solid wood, engineered wood, metal, and premium fabrics. All materials are sourced from trusted suppliers and meet our quality standards.

Yes, we provide warranty coverage on manufacturing defects. Warranty periods vary by product type and are clearly mentioned in the product description.

We offer customization services for selected furniture items. Please contact our customer service team to discuss your requirements and get a quote for custom work.

We accept returns for damaged products, wrong items delivered, or manufacturing defects. All issues must be reported during delivery inspection. Returns are not accepted for change of mind or minor cosmetic issues.

Refund Processing: 5-7 business days via bank transfer or mobile banking (bKash, Nagad, Rocket)

You'll need to provide your bank account or mobile banking details for the refund.

Yes, you can visit our showroom to see our furniture collection in person. Please contact us for the exact location and visiting hours.