Privacy Policy
Last Updated: January 1, 2024
Effective Date: January 1, 2024
Introduction
At Ghorbari (ghorbari.store), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
Information We Collect
Personal Information
We may collect the following personal information:
- Contact Information: Name, email address, phone number, shipping address
- Account Information: Username, password, account preferences
- Payment Information: Since we only accept Cash on Delivery (COD), we do not collect or store payment card details
- Order Information: Purchase history, product preferences, delivery details
Automatically Collected Information
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on site, click patterns
- Cookies: Small data files stored on your device for enhanced user experience
- Location Data: General location information for delivery purposes
How We Use Your Information
Order Processing
- • Process and fulfill your orders
- • Send order confirmations and updates
- • Arrange delivery and installation
- • Handle returns and refunds
Customer Service
- • Respond to your inquiries
- • Provide technical support
- • Resolve complaints and issues
- • Improve our services
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
Trusted third-party companies that help us operate our business (delivery services, payment processors, etc.)
Legal Requirements
When required by law or to protect our rights and the safety of our customers
Business Transfers
In the event of a merger, acquisition, or sale of our business
Data Security
We implement appropriate security measures to protect your personal information:
- Encryption: All sensitive data is encrypted during transmission
- Secure Servers: Your information is stored on secure servers with restricted access
- Regular Updates: We regularly update our security protocols and software
- Employee Training: Our staff is trained on data protection and privacy practices
Cookies Policy
We use cookies to enhance your browsing experience:
| Cookie Type | Purpose |
|---|---|
| Essential | Required for basic website functionality |
| Analytics | Help us understand how visitors use our website |
| Functional | Remember your preferences and settings |
Your Rights
You have the following rights regarding your personal information:
Access & Update
View and update your personal information through your account settings
Data Portability
Request a copy of your personal data in a readable format
Deletion
Request deletion of your personal information (subject to legal requirements)
Opt-out
Unsubscribe from marketing communications at any time
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and support your account
- Comply with legal obligations and resolve disputes
- Enforce our terms and conditions
- Improve our products and services
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer: privacy@ghorbari.store
Website: ghorbari.store
Address: Dhaka, Bangladesh